FAQ

Can I cancel or change my order?

Due to our fully automated warehouse we are not able to cancel any orders, and no changes can be made once the order has been placed.

Please make sure to enter the correct information in the checkout and double check the content of your order before you complete your purchase.

What happens after I have placed my order?

Once your order has been placed an order confirmation will be sent to your inbox. If you haven’t received an email from us within three hours please contact our customer service.

You will receive a shipping confirmation email as soon as your order has been packed and is ready to be dispatched.

What are your delivery times and fees?

Please note that these are approximate delivery times which may vary slightly depending on order volumes. You can see more correct information at checkout before completing your order. You can also see this on most product pages. All orders are shipped from our warehouse in Sweden.

Why aren’t my products delivered in one box?

We always strive to find the best packaging solution for your order, while maintaining our fast delivery times. Your order may therefore be sent in two or more packages. The number of packages and the tracking information can be found in the shipping confirmation email that is sent to you once the order has been processed at our warehouse. You can also find all your information about your package(s) and the delivery statuses in our order portal. To track your order, enter your order number and the email address you used when you placed your order. Please note: Your packages may arrive at the access point at different times. If you have chosen a home delivery option, they may be delivered to your home on two separate occasions.

How can I track my order?

To track your order, please add your order number and the email address used when placing your order. Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.

Can I change my shipping address?

Your order is being processed in our fully automated warehouse. Therefore, as well as for reasons of safety, no changes can be made to the address once the order is placed. However, if you have any questions regarding your billing or shipping address please contact our customer service.

Do I need to pay customs fees?

We ship from China, so taxes may apply if you place an order outside of China. We always recommend that you contact us before placing an order, or consult your local customs office for more information.

Can I purchase tax free?

We recommend that you contact us before placing your order, or consult your local customs office for more information.

How do I make a claim on a product?

Sometimes a product does not meet the expected quality. In these cases, we will of course, help you to make a claim.

Follow the steps below and complete your claim with the correct information so that we can handle your case right away.

Information needed for claims for clothing, shoes, furniture, and toys:

Please submit the claim via our helpdesk (widget) in the lower right corner or in the footer of our page.
Order number
Description of the defect
Clear photos/videos of the defect
Photo of the production number (can be found on the label with washing instructions) Information needed for claims on a stroller or a car seat:
Please submit the claim via our helpdesk (widget) in the lower right corner or in the footer of our page.
Order number
Description of the defect
Clear photos/videos of the defect
Photo of serial number and manufaturer

The serial number on a stroller can ususally be found on a sticker located by the wheel or on the shopping basket. The serial number on a car seat can usually be found on the back or bottom of the car seat. Once we have received this information, we will process your case as soon as we can and get back to you. Note: We kindly ask you not to discard the product or send it back before your case has been solved. If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint. We do, however, kindly ask that you wait before sending a follow-up when making a claim as it may take a few days to receive a response. We aim to resolve the matter as quickly as possible.

In case of a dispute, we will follow the recommendations of the Swedish Complaints Board.

What if I receive a wrong item?

If you have received an incorrect item or if the item is not in the expected condition, please contact our customer service through our web form on the customer service page. This must be done within 3 days of receipt of the delivery.

What should I do if I have received a damaged product?

You as a customer are responsible for unpacking and checking that the products in your package are defect free within 3 days of receiving them. If the package has been damaged during delivery, you must report the damage directly to your Post Representative when you pick up your package or to the shipping company that delivers your package. Please also submit your complaint within 3 days to Babyshop’s customer service and we will assist you futher.

Returns

What different forms of payment do you have?

Below you see a list of all accepted payment methods. You can find all available payment methods for your country in our checkout.

Klarna

Pay later (invoice)
Pay over time
Pay now
Mobile pay (Denmark, Finland)
Swish (Sweden)

If you like to read more about payment methods offered by Klarna, click here.

Card

VISA
American Express
Mastercard
Carte Bancaire
JCB
Diners
Discover

Please note! Some domestic Visas or Masters may fail to pay due to bank restrictions.

Gift card

We currently do not offer the possibility to purchase any gift cards on our website. Already existing gift cards can be used as normal on our website throughout the validity period.

Please note: Our gift cards are valid for 1 year from the date of issue.

How will I get my invoice?

As soon as your order has been processed in our warehouse, the invoice will be sent to the email address you have provided in the checkout. The sender is “YoYo”, which is our invoice partner.

How will I get my invoice?

If you experience a problem when processing your payment, it may be because you are trying to pay with a card issuer or payment method that we currently do not support. Otherwise, please check with your bank to make sure your card supports international purchases. If you have further questions, please contact our customer service.

How long are offers/campaigns valid?

You can find information about offers and campaigns in our ads, newsletters and at our website. Product and price information is provided with reservations for typographical errors, change of price, inventory, any incorrectly stated product descriptions / technical specifications and for items out of stock. NOTE: All offers/campaigns can differ depending on country and market regulations.

How do I use a discount code?

Follow the steps below to use your discount code:

At checkout, click on the field “discount code”.
Enter the code and click “add”. Keep in mind that you can only use one discount code per order. After the code has been used it is invalid. Good to know! Our discount codes can be limited to specific products, thresholds and/or campaigns.

How do I unsubscribe from your newsletters?

If you have subscribed to our newsletter and you no longer want to receive these emails, you can easily unsubscribe from our newsletter via the link at the bottom of every newsletter.

Size guide - Shoes (general)

How do I measure my child’s foot?

Have the child stand on a piece of firmly taped paper against a wall. (The body weight should be on the foot you are measuring. Remember to measure both feet, as they may differ in size.)
Draw a line behind the heel and another line in front of the longest toe.
Measure the distance between the lines. (Don’t forget to add 1-2 cm when choosing the size depending on the season.) Choose the right size: Always use the size guide you can find on our product page, under size guide. (Shoe sizes may vary between brands and models.)

Estimated Age	Foot Length	UK	EU	US
0 – 1 months	8.6	0	15	0
0 – 3 months	9.3	0	16	1
3 – 6 months	10	1	17	2
6 – 9 months	11	2	18	3
6 – 9 months	11.6	3	19	4
9 – 12 months	12.3	4	20	5
12 – 18months	13	4.5	21	5.5
18 – 24 months	13.7	5	22	6
2 years	14.4	6	23	7
2 years	15	7	24	8
3 years	15.6	8	25	9
3 years	16,3	8,5	26	9,5
4 years	17	9	27	10
5 years	17.7	10	28	11
6 years	18.4	11	29	12
7 years	19	12	30	13
8 years	19.7	12.5	31	13.5
8 years	20,4	13	32	1
9 years	21	1	33	2
10 years	21.7	2	34	3
11 years	22.3	2.5	35	3.5
12 years	23	3	36	4
13 years	23.6	4	37	5
14 years	24.3	5	38	6
15 years	25	6	39	7
16 years +	25.7	7	40	7.5
16 years +	26.4	8	41	9
16 years +	27.1	9	42	10
16 years +	27.8	10	43	11
16 years +	28.5	11	44	12
16 years +	29.2	12	45	13

Size guide - Clothes (general)

Keep in mind that this is only a general size guide and that sizes may vary between models and brands. Please see the product’s size guide under specifications.

Approx Age	Height (cm)	Height (inches)
0 – 3 months	56 cm	22″
3 – 6 months	62 cm	24½”
6 – 12 months	68 cm	26¾”
1 years	80 cm	31½”
2 years	92 cm	36¼”
3 years	98 cm	38½”
4 years	104 cm	41″
5 years	110 cm	43¼”
6 years	116 cm	45¾”
7 years	122 cm	48″
8 years	128 cm	50½”
9 years	134 cm	53″
10 years	140 cm	55″
11 years	146 cm	58″
12 years	152 cm	59¾”
13 years	155 cm	62″
14 years	158 cm	62¼”
15 years	166 cm	66″
16 years	174 cm +	68½” +

Tips on how to extend the life of your stroller!

Read the manual, where important information is provided for the specific stroller you have purchased. Your stroller is a complex construction that requires care and caution.

Remove the wheels and wipe them with a damp cloth. (This prevents gravel and dirt from penetrating and damaging mechanical parts, and also keeps the stroller more maneuverable.)
The same applies to the chassis and all fabrics on your stroller. Do not use strong detergents, as they may discolor the parts.
Avoid unnecessary dirt and moisture. (If your stroller gets wet or if it’s stored in a damp area, we recommend letting the stroller dry in a dry environment to avoid mold growth.)
Avoid leaving the stroller in direct sunlight when not in use. (Exposing the stroller excessively to sunlight may cause the fabric to fade.)
Never let your child play in the stroller; it is not a toy, and your child should always be securely strapped in when the stroller is in use.

If you have any questions about caring for your stroller, you are always welcome to contact our customer service.

How can I place a business order?

If you want to become a corporate customer with us, please send an email to yoyo@gzyunyo.com and we will assist you further.

Customer Account Information: To open a customer account and receive invoices, we require legal information about your organization. Kindly provide the necessary details for our records. Disclaimer: Please note that all inquiries are answered in english by our dedicated B2B department.

Is it possible to add my VAT number to an order?

We are only able to add a VAT number before placing the order. Please contact our B2B department at yoyo@gzyunyo.com and they will continue to support you.

Can I make changes to my business invoice?

Once your business order has been placed, we are no longer able to make any changes to your invoice, e.g. VAT number etc.

For questions regarding your business invoice, please contacted our dedicated B2B team at yoyo@gzyunyo.com